Can I make mobile payments using the same providers as desktop?

Yes. All gaming devices support the same payment options available in your country. Find out which payment providers you can use in our dedicated Payments section.

How can I earn Cashback?

Players earn Cashback bonuses at Wildz in one of two ways. If you’re an esteemed member of our Loyalty+ program, you can expect rewards every single week, while everyone else should keep an eye out for Cashback Chips landing in ‘My Rewards’ on occasion. When accepted, these offers allow you to claim a rebate on your losses for a limited period. Loyalty+ members get up to 20% Cashback, in addition to a host of other exclusive benefits. All other players can find their Cashback reward in the campaign details given on the promo page. Paid weekly, Cashback calculations begin at midnight (CET) every Friday. Any Loyalty+ members will get their Cashback reward in Real Money. For everyone else, rewards are paid in Bonus Money, which is bound by our usual 35x wagering requirements. See more in our Bonus Terms and Conditions. Cashback can be calculated like so: (real money + bonus money bets) - (real money + bonus money wins) - bonus granted + (bonus forfeited + bonus auto-forfeited + bonus expired).

How do Double Speed promotions work?

Once you’ve activated your bonus via My Rewards, Double Speed campaigns move your Progress Bar twice as fast as normal. This means you can level up and grab more rewards on Levelz in double quick fashion. Levelz is our own mini-slot that gives out turns on the games we know you enjoy. With Double Speed running, you enhance your Free Spins opportunities considerably. Game-specific Double Speed campaigns at Wildz are linked to individual slots, often to mark a brand-new release. As these particular bonuses can last several days, they allow plenty of time to book some quick-fire gaming fun into your schedule. On rarer occasions, we will open up Double Speed offers to our entire suite of online games. Site-wide campaigns typically have a much shorter expiry date (2-3 hours on average), so you must act fast to take advantage of some bonus value here. Campaigns like this ensure no player is forgotten, since they can be enjoyed across every single title in the Wildz games library. Don’t forget to update your marketing preferences under ‘My Account’ so we may let you know when these campaigns are scheduled to run.

How does Spinback™ function?

Built by seasoned developers at Wildz, Spinback™ is there to offer some consolation following a spate of dry spins at the slot reels. Not found anywhere else, the exclusive second-chance feature is available on both Sweet Bonanza and John Hunter and the Tomb of the Scarab Queen, a pair of popular online slots from leading developer Pragmatic Play. Go 5 successive winless rounds playing either each of these two games, and we’ll award you with one free spin to use on another fan favourite, John Hunter and the Book of Tut. Note that Spinback™ Free Spins can only be used once they have been accumulated in batches of 5 (five) at a time.

Is it safe to play at Wildz?

Wildz is one of the safest online gambling halls in operation. We are tightly bound by industry licensing bodies to ensure fairness of operations, using the very latest security protocols. Rest assured your money is completely safe at Wildz. Player funds are kept ring-fenced from company accounts, ensuring you have access to your Real Money balance at all times. The following areas detail some measures in place, aimed at offering our players the safest possible gaming environment: Stringent KYC (Know Your Customer) Protocols: Our dedicated AML and Payment teams actively work to identify unusual patterns in playing behaviour or payment activity - protecting both you and ourselves as an operator. If a customer significantly increases their deposit volumes, or begins wagering at far higher stakes, for example, this could warrant an investigation by the relevant internal team/s. Further action may then be taken until our teams are satisfied the player is acting within accepted boundaries. In addition, a requirement laid down by gaming authorities mandates us to hold personal information on all our customers in order to verify their identity. In light of this, your playing privileges may be restricted until we are in receipt of all the necessary documentation from you. True Randomness: Developers pre-program every online slot with built-in RNG (Random Number Generator) technology to ensure true randomness of betting rounds. Encrypted RNG software prevents online operators, and players, from ever being able to predict the outcome of a single spin or game round. Robust Payment Methods: Fine-tuned over time, Wildz is proud to use some of the very latest payment technologies shared by major global financial institutions. These systems safely manage every single monetary transaction made at Wildz in a timely manner. Wildz is licensed in Germany by the Joint Gambling Authority of the Federal States (GGL), which provides oversight to ensure that operators are in compliance with gaming laws. We also have various Responsible Gaming protocols in place to safeguard against issues around gambling addiction. If you think you are displaying signs of problem gambling, we urge you to consider the following tools: Responsible Gaming: Our Responsible Gaming section suggests ways to prevent problem gambling and provides lists of additional resources. There’s also a short quiz that can help you ascertain whether you have a gambling problem. Personal Account Limits: At Wildz, you can manage your gambling behaviour by enabling specific Account Limits. Our Limits let you put a ceiling on the amount you can deposit and wager, for example, and can also prevent you from playing beyond a set timeframe. Time-outs: Available to everyone, these are additional options worth pursuing if you feel like you need some time away from gambling for whatever reason.

Where do I search for a particular game?

Located in the main game lobby lobby, our useful query function allows you to search for an individual game title at Wildz. Here you can even narrow your search to a particular provider, or game category. To see a broader view of the games on offer, click the ‘All Games’ option. This sorts the entire Wildz game library alphabetically by game developer, making it easier to browse and compare games you like the look of.

Will I incur any fees for depositing or withdrawing?

No. We will never charge you for making payments at Wildz. Some payment providers may levy their own charges. You should consult your own payment providers for information on any extra fees that they add on themselves.

Will I lose any winnings if my internet connection fails?

At times, you may experience an outage in your internet connection to our servers. If this ever happens mid-game, your playing session will be saved at the point your connection was lost. Note that all game sessions are logged at Wildz, so you will be able to resume exactly where you left off. If you find that your connection returns, but the game fails to start back up again, try refreshing your web browser. Note that any winnings due to you are credited automatically, even if the connection goes down in the middle of a game round or bonus feature. In either instance, all remaining spins in the round will play out to a conclusion. Should the above fail to successfully troubleshoot your issue, please get in touch with our responsive Customer Support team. We’re available via email or Live Chat.