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Know Your Customer (KYC)

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KYC (Know Your Customer) checks are required by the Joint Gambling Authority of the Federal States (GGL) as an anti-fraud measure once you reach €1,000 in deposits.

A KYC check is a confirmation of the following information from the account holder:

  • Valid Picture ID: A passport, driver’s license, or national ID card. The identification must be a valid government-issued photo ID.

  • Utility Bill: A utility bill no less than 3 months old showing that you live at the address listed on your Wildz account.

  • Confirmation of Payment Method: These statements should be no older than 3 months and must include the account number and account holder’s name:

    • Bank Transfer: Bank statements should include the account holder’s name and address and should match the details on their Wildz.de account.

    • Credit Cards: Front and back images of the credit card are required, and the backside of the card must be signed. The front image must clearly show the first 6 and last 4 digits (1234 56XX XXXX 1234).

    • E-Wallets: E-Wallets follow the same general rules as bank statements. They should include the account holder’s name and address and match their Wildz details. For customers using e-wallets that do not provide paper or PDF statements, a screenshot of the account details showing the customer name and address is required.

The player will have 30 days to complete their KYC check once their total deposits exceed €1,000. Documents should be uploaded to Wildz at My Account.


Why is Know Your Customer (KYC) important?

KYC checks are vital since they help prevent money laundering, fraud or other illegal activities. It also protects you as a customer and verifies you are the account owner.

How long does account verification take?

A KYC check is typically complete within 24 hours, depending on how quickly we receive your documents.

What documents are needed for a KYC check?

We will request a valid picture ID (driver's license, ID card or passport), proof of address and a confirmation of payment method.

How safe is it to upload/send my documents?

We assure you they are stored in a secure environment and can only be accessed by our trusted, highly-trained workforce when and if required.

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